Texas
outfit claim policy addresses situations where customers encounter issues with
a purchased product, such as defects, damages, or discrepancies. Every claim
made by a customer is answered by our experienced customer support staff, who
guide the customer about further steps followed by initial inquiries.
Following
are the guidelines:
·
Products
once purchased are non-refundable.
·
Unworn/Unwashed
products can be exchanged, provided they are in saleable condition within 10
days of purchase, subject to intact original tags and invoice.
·
Items
offered in Sale and Discount will NOT be entertained for exchange or return.
·
No
exchange on Fragrance, Undergarments, and Accessories due to hygiene factors.
·
No
exchange or claim on altered products will be entertained.
·
Complete
suit must be submitted with any claim for further inspection within 10 days of
purchase.
·
If a
claim is approved, we make every effort to resolve your claim within 3-5
working days.
·
Collection
of rejected /approved claim product is the sole responsibility of customer and
must be collected within 10 days, the company shall not be liable thereafter.
·
Altered
products delivered after payment collection within 10 days.
·
The
company’s decisions on claims and exchanges will be considered final.